Privacy Policy and Personal Data
The Company undertakes, within the framework of its activities and in accordance with the legislation in force in France and Europe, and in particular the General Data Protection Regulation No. EU/2016/679 of April 27, 2016, to ensure the protection, confidentiality, and security of the personal data of users of its services, as well as to respect their privacy.
The commitments described in this Charter are in line with the values, principles of action, and principles of individual behavior described in the Company's Code of Ethics.
To ensure their proper application, the Company has appointed a contact person specialising in personal data protection, both within the Company and in its relations with the French Data Protection Authority (CNIL). This person will answer all questions relating to the processing of your data at the following address: donnéespersonnelles@globalconcept.fr
1. The Company collects personal data from its customers and prospects in a fair and transparent manner
1.1 The Company refrains from collecting personal data without informing the individuals concerned.
1.2 The Company collects this data to provide the services requested by its customers, to meet the needs of managing its customers and prospects, and informs them of how it is used.
1.3 The Company ensures that the personal data collected is relevant in order to better understand its Customers and provide a high-quality service.
1.4 The Company informs Internet users that cookies and other trackers are placed on the websites it publishes.
2. The Company uses personal data collected in the course of its business activities
2.1 The Company ensures the confidentiality of the personal data entrusted to it and, from the design stage of its services, websites, and applications, complies with data protection principles.
2.2 The Company uses customers' personal data to authenticate them, provide them with the service they have subscribed to, and offer them services tailored to their needs.
2.3 The Company only shares personal data with its authorized service providers and ensures that they comply with strict conditions of confidentiality, use, and protection of such data.
2.4 The Company shall refrain from disclosing personal data to commercial partners without informing its customers and offering them the opportunity to exercise their right to object.
2.5 The Company may use its Customers' data, which has been anonymized beforehand, for statistical purposes.
3. The Company takes the necessary measures to ensure the security of personal data
3.1 The Company implements security measures appropriate to the sensitivity of personal data to protect it against malicious intrusion, loss, alteration, or disclosure to unauthorized third parties
3.2 The Company guarantees the security of information exchanged during transactions or payment transactions
3.3 The Company grants access to its information system only to those persons who need it to perform their duties
3.4 The Company raises awareness among its employees about the protection of personal data made available to them in the course of their duties and ensures that they comply with the rules in force and the company's code of ethics.
3.5 The Company conducts audits to verify the proper operational application of these rules.
3.6 The Company requires its service providers to comply with its security principles.
4. The Company complies with personal data retention periods
5. The Company processes your data in connection with the performance of a contract or a commercial relationship
To this end, the Company's purposes are as follows:
- Managing the identity of the customer or user and authenticating them
- Managing personal data, characteristics, and rights under a contract
- Communicating for customer management purposes
- Managing incoming mail
- Managing disputes
- Managing requests relating to the rights of data subjects
- Storing customer or user data
- Informing customers about the Company's offers
Your data is kept for the time necessary to fulfill the purposes mentioned above. With regard to processing related to the performance of the contract, the data may be kept for a maximum of six years from the end of the relationship.
6. The Company informs its customers and prospects of their rights regarding personal data
6.1 The Company informs them of their right to access, communicate, and rectify information concerning them, as well as their right to object on legitimate grounds. To protect the confidentiality and security of personal data, we may ask you to confirm your identity and your right to access this data. In certain cases, applicable laws or regulatory requirements authorize or require the Company to refuse to provide or delete some or all personal data.
6.2 The Company informs them of their right to object to commercial prospecting operations
7. The Company complies with legal and security rules
The Company may be compelled—by law, legal proceedings, litigation, and/or requests made by public and governmental authorities within or outside your country of residence—to disclose personal data. The Company may also disclose personal data if it determines that, for reasons of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
The Company may also disclose personal data if it determines in good faith that disclosure is reasonably necessary to protect its rights and pursue available remedies, enforce its terms and conditions, investigate fraud, or protect its operations or users.
The Company may amend this Charter at any time, in particular due to:
- the introduction of new services or technologies
- changes in the legislative and regulatory framework
Exercising your rights:
You may request access to your personal data at any time, as well as its rectification, erasure (provided that this does not prevent the proper performance of our contractual relationship or compliance with the Company's legal obligations) and the restriction of one or more specific data processing operations concerning you, under the conditions provided for by the Regulations.
You also have the right to modify or withdraw, at any time, the consent you have given us for the processing of your personal data.
You also have the right to object to the processing of your personal data and the right to data portability, under the conditions set out in the Regulations.
Your personal data may be retained or deleted after your death in accordance with the Regulations. You have the right to instruct the Company to communicate this data to a third party that you have previously designated.
How to exercise your rights ?
You can exercise your rights at any time by going to your customer account in the “Contact and personal data” section.
You can also send a letter to:
- DPO The Company: You have the option of contacting the French Data Protection Authority (CNIL) if you are not satisfied with our response, at the following address:
- CNIL – 3 place de Fontenoy – TSA 80715 – 75334 Paris cedex 07
This Personal Data Protection Policy may be subject to change.
Therefore, in the interests of transparency, the Company invites its visitors to consult this page as often as they wish to be aware of any changes.